Cerologist (Wax Specialist)

<p class="font_8"><strong>ESSENTIAL FUNCTIONS: </strong>Responsible for implementation of customer service standards for all internal and external customers. The goal is to exceed customer expectations from initial inquiry to on-going customer relationship management. Actively engage in the implementation of ongoing process improvement and embrace "learning environment" initiatives. Responsible for maintaining a clean and professional environment including daily cleaning checklists and other cleaning duties as needed. Accountable for efficient, effective, and high-quality service provision following all defined minimal waxing service standards. Will follow all policies and procedures to accomplish these standards. Includes body and facial waxing, and lash/brow tinting services (where applicable). Actively embraces and implements referral and retention practices as outlined. Support and protect our culture including teamwork, non-competitiveness, mutually supportive environment. Other duties as assigned in the spirit of teamwork. Follows safety standards in all aspects of the performance of the above functions, reports/remove unsafe equipment, and attends safety/training education sessions.</p>
<p class="font_8"><strong>ROLE SCOPE AND COMPLEXITY: </strong>The Cerologist reports directly to the salon manager/salon lead and indirectly to all members of ownership and is accountable for all services provided. The Cerologist is accountable for meeting established minimal waxing and customer service standards focusing on both internal customers (staff, volunteers, interns, vendors) and external customers (current clients and all potential customers). Also accountable for client retention and referral networks.</p>